Shipping policy

Orders are processed and dispatched within 24 business hours after payment is successfully confirmed.

Please note that processing time may be extended during peak seasons, holidays, or high-volume periods.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping time is estimated to be 7–20 business days after the order has been shipped, not from the date of purchase.

Delivery timelines may vary depending on your location, customs procedures, and courier delays.

Shipping fees are calculated at checkout based on your destination and order details.

We do not display or guarantee specific shipping price amounts on the policy page.

Once your order has shipped, you will receive a confirmation email with a tracking number.

Tracking updates may take 1–3 business days to appear depending on the carrier.

Please ensure all shipping information is accurate at checkout.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Additional fees resulting from address changes or redelivery attempts may be the customer’s responsibility.

International shipments may be subject to customs inspections, duties, or taxes imposed by the destination country.

These charges, if applicable, are the responsibility of the customer.

If your package is significantly delayed, lost in transit, or arrives damaged, please contact us at help@xmsy-aftersales.info promptly with your order details so we can assist you in resolving the issue.